Settings

General

• How can I create my own return reasons?
• How can I add my logo to the email templates?
• How can I change the inventory control questions?

Return Locations

• How to set my return address?
• How to send some returns to a different address?

Portal

• How can I edit the styling of the portal?
• My floating header menu is blocking the top of my portal, how do I fix this?
• How can I change the font of my portal?
• How to change the colors of my return portal?
• How to add an FAQ or content to my portal?
• I want to change the wording on the portal, how can I do this?

Policies

• Return policy best practices: Automating them using rules
• How to connect Return Magic to my ShipHero inventory?
• What happens if a customer is outside of my return window?
• How can I tag my products for my tag rules or exclusions?
• How do discount rules work?
• How are my customers charged for the return fee?

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Packages

• How is the postage for my labels calculated?
• Carrier and service weight and dimensions requirements.

Languages & Currencies

• How to change the language of my return process?
• How can I change the name of my return fee?

Emails

• How to customize the email templates?
• Can I edit the subject line of the emails?
• Why are the variables in my emails not populating?
• Can I change or remove the email address at the bottom of the emails?
• Can I edit the grey background of the emails?
• What are the variables I can use in my emails?

See all 7 articles