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  1. Return Magic Help Center
  2. Settings

Settings

Customize and automate

General

  • How can I create my own return reasons?
  • How can I add my logo to the email templates?
  • How can I change the inventory control questions?

Return Locations

  • How to set my return address?
  • How to send some returns to a different address?

Portal

  • How can I edit the styling of the portal?
  • My floating header menu is blocking the top of my portal, how do I fix this?
  • How can I change the font of my portal?
  • How to change the colors of my return portal?
  • How to add an FAQ or content to my portal?
  • I want to change the wording on the portal, how can I do this?

Policies

  • Return policy best practices: Automating them using rules
  • How to connect Return Magic to my ShipHero inventory?
  • What happens if a customer is outside of my return window?
  • How can I tag my products for my tag rules or exclusions?
  • How do discount rules work?
  • How are my customers charged for the return fee?
See all 11 articles

Packages

  • How is the postage for my labels calculated?
  • Carrier and service weight and dimensions requirements.

Languages & Currencies

  • How to change the language of my return process?
  • How can I change the name of my return fee?

Emails

  • How to customize the email templates?
  • Can I edit the subject line of the emails?
  • Why are the variables in my emails not populating?
  • Can I change or remove the email address at the bottom of the emails?
  • Can I edit the grey background of the emails?
  • What are the variables I can use in my emails?
See all 7 articles
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