On July 6th 2022, the Return Magic platform will be closing down. We know that many businesses rely on Return Magic, so we would like to ensure we are sharing the best information needed for users to migrate off of the service.
Implementing a new returns experience
When Return Magic is sunset on July 6th, 2022, the service and Admin will no longer function or be accessible for users. Leading up to this date, the Return Magic product will remain fully operational.
We understand that this change may impact your business and your return workflows, which is why we recommend you transition to a new returns solution prior to this date to avoid any disruptions to your business.
There are several other market leading return solutions available for Shopify merchants such as Loop Returns, who have prepared tools and resources to aid in transitioning to their service. We also highly recommend taking a look at the Return Magic Alternatives collection in Shopify's App Store to find and install an app that best fits your needs.
We have also recently updated our Export specific support documentation, that explains how to export your returns data and configurations, to use in implementing your new solution.
If you need further information, our support team is available to assist.