How to ask my customers for a photo of their returned items?

Return Magic does not currently have a photo upload feature directly on the return portal. However, what you can do in the meantime is have your returns be manually approved and ask your customers to reply to the first email confirmation (before they receive shipping instructions), with a picture of the item they are trying to return.

Skip to steps
Step 1: Setting up manual approval for the return options you want
Step 2: Activating and editing the first confirmation email

Step 1: Setting up manual approval for the return options you want

Head to your Settings, under Policies > Rules, and click on "Edit" next to a return option.

If you scroll down in the next page, you'll see the "Manual Approval" option:

Click on "Save" and edit as many options as you need.

Step 2: Activating and editing the first confirmation email

Head to your Settings, under Emails > Workflow. You'll land on the REQUESTED tab, which is the step we will be looking at.

First, make sure that the confirmation email is activated:

Next, you will be able to edit the template "Manual Approval: Return Pending Approval".

Just make sure you ask your customers to reply to the email with a picture of their item. All replies will be sent to the email you set under Emails > General:

Congratulations, you're good to go! As always, we recommend doing a quick test to make sure you are comfortable with the flow. Happy testing! :)