How are my customers charged for the return fee?

With Return Magic, you can choose to set a fee for your returns. You can choose how to call this fee in your Settings, under Languages & Currencies > Legal. Note that some countries have regulations around fees associated to returns, so just make sure to choose a wording that is aligned with the type of fee you are allowed to charge your customers!

To add a return fee, head to your Settings, under Policies > Rules, and click on "Edit" next to the return option to which you want to add a fee.

We cannot charge your customers for these fees directly, so they will be subtracted from the gift card or refund on the original payment method when you process it. Note that you are able to edit those fees at the "CONTROLLED" step if ever you need to create an exception for a customer:

Please note that Return Magic does not emit any refunds when you process exchanges. Since the exchange process is manual at the moment, just make sure you take into account any fees when processing exchanges for your customers.