Can I manually upload labels to returns?

If you do not want to integrate with our current shipping partners (EasyPost, Shippo, ShipStation or Canada Post) and have another convenient way to generate return labels, then you can also choose to manually upload your return labels to the return requests when a customer's return is approved.

In your Settings, under Policies > Rules, make sure the Logistic chosen to receive the packages back to you is "Label".

If that's not the case, then you can click on "Edit" next to the return options to change this setting:

You will also need to make sure that you have no carrier integrations setup under Integrations > Carriers. This means none of the integrations should say "Active" in green.

Basically what will happen is that when a return is approved, the system will try to automatically generate a label. Since there are no carrier integrations, it will not be able to and will throw an error, as such:

And you will be able to upload a label within the return. Click on the return, and you'll see a purple error box. Click on "Manually upload a label".

This will allow you to enter all the relevant information you need for tracking and analytics purposes:

Make sure to fill in all the fields, and upload a file in PDF or PNG for ultimate convenience!

When you confirm, your customer will automatically receive the label within a confirmation email with the shipping instructions. This email is editable in your Settings under Emails > Workflow. The email's name is "Return Approved: Return Label Attached" under the "Approved" tab.