Why are the variables in my emails not populating?

It is most likely because you are sending yourself a test email. Some variables won't populate with mock data in the test emails, but if you actually do a test return and receive the emails associated to a return, you'll see the variables do populate properly.

If that's not the case, please check our list of variables to make sure you are using the right ones. If you're having any difficulties let us know and we'll be happy to help!