What happens if my customer used a phone number to checkout?

Return Magic does not currently support searching for the order on the portal with a phone number instead of an email, but it is something we're looking to support in the future.

In the meantime, customers that have used a phone number to checkout can reach out to you when requesting a return. You'll be able to update their email address in the order and allow them to request the return with that email address.

Note that it's important they provide you with a valid email address since that's how we send them the return instructions including the label, as well as status updates on their return.