Product News - February 2018

Welcome to the February edition of our monthly product news! 💌  We hope your holidays went magically well, and we’re excited to share with you our latest product update and key data.

This month is short and sweet:

We now support POS returns, gift returns and phone number details

We very recently changed the way we sync orders to our system. We now are taking updates on your customer’s email address within a Shopify order. This means we support the following cases from now on:

• POS orders 🛍️
• Phone number at checkout: you’ll now be able to update the order with the customer’s email so they can request a return themselves
• Gift returns: you’ll be able to update the email to the gift receiver so they receive the email notification and the person who placed the order does not need to be notified

Infographic: The State of Returns at a glance

What do shoppers expect from their return experience? Here are the key data points in this infographic. Something to keep in mind as you plan for 2018!

As always, we love to hear your ideas, questions and comments. If you’d like to share your Return Magic experience with us, you can reply directly to this email, or contact us at support@returnmagic.com. We use your feedback to decide what we build next! We look forward to hearing from you.

— With 💜  from the Return Magic team