Originally published via Intercom on January 7th 2018. We pasted it here for total clarity.
We are coming into 2018 with a great first 12 months of operations, filled with growth and learning. We are most glad for the relationships with get to build with you merchants. A community of people with bold and crazy ideas, all around the world. It feels great to be at the center and learn about your stories on a daily basis.
One of the learnings we had in the last months is the cost of serving our customers. We need to sync order data, inventory data, etc. to process returns, therefore we incur server costs for each merchant. We also offer responsive customer service to answer all your questions and help you with set up so you can give your shoppers the best experience possible. In total these fixed costs amount to about $10 per customer each month.
For these reasons, we will be implementing a base charge of $10 / month starting Monday, January 15th. This fee will not be added to your per-return charge, it will only apply if your monthly total is less than $10.
We always aim to bring value to you so that Return Magic pays for itself. We welcome your feedback. If you have any questions concerning our changes in pricing, please feel free to reply to this email or send us one at email@example.com. We will be more than happy to discuss this with you!
Thank you again for your continued trust. We are privileged to have you as a customer on our journey and are excited to deliver an improved Return Magic in the coming months. If you have any questions, feedback or comments, please simply reply to this email.