To make sure Return Magic can generate labels with the most accurate postage, you will need to have your product weights entered in Shopify. There are a couple of ways you can go about updating your product weights if you did not use to document them in Shopify.
Step 1: Making sure postage will be sufficient while you update your product weights
First, you do want to make sure that while you update your product weights to Shopify, your customers are still able to request returns and receive labels with a sufficient postage. There are two ways of doing this:
- You can set a default weight for all your items: under Settings > Packages > Default Weights. You can also play with minimum and maximum shipment weights to make sure your postage is always calculated within a certain range of weights.
- You can manually approve your returns, and manually set default shipment weights before approving your returns so that the label is generated with the appropriate weights. This is more manual, but also more accurate:
- Under Settings > Policies > Rules, make sure you activate manual approval for all your returns
- When you receive a return request under "Requested", go set a default minimum shipment weight under Settings > Packages > Default Weights - this should be equal to the total weight of the return (* Note that if instead of no weights, your weights are too high, then you can set a default maximum shipment weight)
- Approve the return: the label will be generated with the default minimum if you have no weights in Shopify (* and the default maximum if you have weights that are too big)
Step 2: Updating your product weights in Shopify
Updating your product weights in Shopify can be done in two ways:
- Change the weights for each product inside of your Shopify console. This can be done in the "Shipping" section of your products.
- Do a CSV export of all your products, update the weights in this CSV, and upload the updated weights to Shopify. More on this process here.