The app sometimes has difficulty loading for the following reasons:
- The app timed out! Just refresh the page
- The date and time are not set to automatic on your computer. This will prevent the app from loading
- You have installed an ad blocker which is preventing the app from loading. Most ad blockers allow you to effectively "whitelist" some URLs - please do so with Return Magic, we will not be spamming you :)
- It's possible that the app will not load on older browsers, you may need to switch browsers or update the version you're using
- Similarly to point 3 & 4, it's possible you are using an extension that is blocking Return Magic from loading
If this doesn't fix it, feel free to send us an email at firstname.lastname@example.org. We'll be happy to help!