Tagging a product can be a super powerful tool to create very targeted rules for your policy. Here is why: the tag will not appear on products from orders made before the tag was added or after it was removed from the product.
This means you can mass tag your products during a flash sale (e.g.: "flash-sale") and then create a specific return rule for that flash sale:
- Excluding them from returns entirely by adding the "flash-sale" tag to the product exclusion list
- Creating a specific rule where these items can only be returned for store credit, for example. To create that rule, just click on "Create a new rule" under Settings > Policies > Rules, and choose an empty template. Then, you'll be able to select the conditions: "Product - Tag" + "is" + "flash-sale".
Basically, whenever you decide to make a flash sale, you can mass tag your items and the rule will automatically kick in for these new orders. Once you remove the tag from your products, orders made while the tag was on the product will still have the tag on them, but new orders won't. Just keep the rule in your settings or the tag in your product exclusion list.
Free returns for orders made in September? - easy! Use a "september" tag starting September 1st and create a rule for that. Just remember to remove the tag at the end of the month!
How do I create rules according to tags?
Head to your Settings, under Policies > Rules. Click on "Create a new rule" at the top of the page:
You'll see there are a couple of premade templates. Product tags is not one of those, so scroll all the way down to the "Empty" template:
This empty template will allow you to set your own conditions (although you can also select any other template and just edit the condition).
Click on "Add Condition" to add your own condition, and select "Return - Product Tags" to start:
Set your product tag condition, a title, and a priority. Once you're happy with it, click on "Save Rule".
If you leave your rule empty, customers that request returns with items that fall into this rule (i.e. they are tagged with the tag you used in your condition) will not be able to complete their return request. If that's what you want, then you can stop here!
If you want those items to be returnable, then you will need to add return options within your rule. Click on "Add an option to this rule":
Set your first return option, and you can add as many or as little as you would like within that rule:
Yay! You're done!
How to create efficient, hassle-free tags?
- Remove any spaces, replace spaces by "-" or "_".
- Tags should all be lowercase
- Try to keep them descriptive, but short