Return Magic supports two approval flows - an automatic and a manual one.

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A more manual flow allows you to approve or reject returns before your customers receive a confirmation email.

• If you use the automatic approval flow, all of your returns will appear in the Approved tab.
• If you use the manual approval flow, your returns will appear in the Requested tab, and will go to the Approved tab once you've marked them as such. IMPORTANT: When you reject returns, customers will NOT be able to submit a new return request containing the same items.

Setting up the manual approval flow in your Rules

For each return option that you add to a rule, you will be able to enable the manual approval flow, meaning you can choose to activate this feature only for specific types of returns or for the entirety of your return requests.
To do so, simply check the box "Manual Approval", on the bottom of your screen when you are setting up a return option. You can also decide to send an email to your customers when their request is pending approval under Email Workflow.

Then, when you receive a return request, you will be able to approve or reject it. If you reject it, you will be asked to provide your customer with a reason, which will appear in the email sent out to them.

Please note that rejecting a return request will not allow your customer to request this return again.

Why use the manual approval flow?

We suggest using the automatic flow for a better shopper experience. However, there are some cases where a more manual flow is required so you can verify that the item is indeed returnable.

Why use the manual approval flow only for certain types of return?

You might want to use the manual approval flow only for return requests where the return reason is "damaged", for example. This will allow you to check with the customer beforehand that the item is indeed damaged, and that it's not just a question of your product not being used properly.

Exchanges can be tricky to process. You might want to double-check with your customer exactly what they want to exchange for and what the issue was before going forward with the return.

Another case where this might be useful for you is for international returns. Before committing to paying for a costly label, you could make sure the item is returnable or communicate with the customer to make sure they understand how to use your product.